Shipping

United States:

  • Rod Armour’s warehouse is centrally located in Kentucky, USA, ensuring swift, cost-effective, and seamless shipping for our customers.
  • All orders are dispatched through USPS, accompanied by tracking details.
  • Typical shipping duration ranges from 1-6 business days.

  • Ships from Kentucky via USPS.

Australia:

  • Rod Armour has an office and warehouse in Brisbane, Queensland.
  • All orders are packed and sent via Australia Post with the inclusion of a tracking number.

  • Typical shipping duration ranges from 1-8 business days.Ships from Brisbane via AusPost or Sendle. 

Canada:

  • All orders are dispatched through Japan Post, Canada Post,  DHL Ecommerce or USPS, accompanied by tracking details.
  • Typical shipping duration ranges from 4-15 business days.

Rest of World:

  • All international orders are dispatched via Australia Post's International Service or Japan Post, accompanied by a tracking number.
  • Delivery estimates are between 5-17 business days.
  • Delays in customs are common during peak seasons, these can lead to added wait times and are outside of our control. This will depend on the particular country a parcel is being sent to and specific customs facility. 

Arrival Guarantee:

We assure the arrival of your items post-dispatch. There may be unavoidable delays in the shipping process which we do not control, but we can control what arrives to you. Over our 8-year tenure, we have successfully addressed all instances of misplaced items by delivery services. Our resolution process is as follows:

  1. In the event the delivery company has made an error, please contact us, and we will launch a full-scale investigation and advocate on your behalf.
  2. Rod Armour will contact the courier company who interview the delivery driver, check the backend tracking, and come back with a report.
  3. More often than not, the package is found and delivered by the postage company. If it is lost, we organize with our insurance to resolve this issue and resend a package to you.
  4. If the delivery company confirms it has been delivered with evidence of photos and GPS confirmation and / or driver statement but the item cannot be located, we will assist customers in filing a police report, as the parcel may have been stolen.
  5. Any misuse of this guarantee, including providing false statements or attempting to obtain goods fraudulently, will result in the refusal of replacement or refund and may lead to civil recovery action and referral to law enforcement where appropriate.


Fulfilment Times:

Rod Armour packs and dispatch most orders within 1 business day year-round. During peak periods such as Black Friday, Christmas and major sales events, fulfillment may extend by several additional business days due to increased order volume. 

Address issues, order changes requested after checkout, or courier disruptions may also affect dispatch timing. We will always prioritize accurate fulfillment and keep delays to a minimum.

Wrong Address Warning:

Please ensure your delivery address is correct at checkout. Browsers and payment providers may autofill outdated or incorrect details, so we recommend reviewing all fields before placing your order. Rod Armour processes orders quickly, and address changes cannot be guaranteed once an order has entered fulfillment. If the parcel is delivered to an incorrect or incomplete address provided at checkout, we are not responsible for replacement or redelivery costs. Any reshipment will require payment of a new shipping fee. If you notice an address error, contact us immediately and we will assist where possible before dispatch. We cannot reroute parcels already in transit unless permitted by the courier and at customer expense. 

 

Out of Stock Policy:

In the rare event of a stock miscalculation resulting in an item being temporarily unavailable for less than 18 business days, Rod Armour will promptly notify the customer of the delay. We will ensure the item is dispatched as soon as it is back in stock. If the unavailability extends beyond 18 business days, customers will have the option to receive a full refund, a voucher, or additional items as compensation for the inconvenience.