FAQs
Shipping
How Long Does Shipping Take?
Orders ship via USPS or UPS. Est. 1–6 business days. Every package includes tracking from our warehouse to your door.
Free shipping on orders $39+. Otherwise, Standard shipping is $4.99.
How Quickly Do You Ship After Ordering?
Most orders are packed and shipped within 1 business day.
Can I Track My Order?
Yes. Every package includes end-to-end tracking. You'll receive a tracking email the moment your order ships, and you can follow it from our warehouse to your door.
What Happens If My Package Is Delayed?
Delays are rare but can happen during carrier backlogs, weather, or holidays. Contact us with your order number and we'll follow up with the carrier directly. If a package is confirmed lost, our Arrival Guarantee means we will help make it right.
Can I Change My Shipping Address?
If your order hasn't shipped yet, email us as soon as possible and we'll update it.
If it's already with USPS or UPS, contact the carrier directly with your tracking number to request a hold or redirect.
Do You Ship To PO Boxes, Package Lockers, Or APO Addresses?
Yes — USPS deliveries to PO Boxes, military APO/FPO/DPO addresses, and standard package lockers are supported. Just enter the address at checkout.
Do You Offer Express Or Guaranteed Shipping?
We don't currently offer Express or guaranteed 2-day shipping. Orders ship Standard via USPS or UPS, est. 1–6 business days ($4.99, or free on orders $39+). Every package includes tracking from our warehouse to your door.
Returns
What Is Your Return Policy?
We offer 90-Day Prepaid Returns. Items should be in original packaging where possible.
Do I Pay For Return Shipping?
No — return shipping is on us. We provide a prepaid return label for approved returns.
How Do I Start A Return?
Email us at support@rodarmour.com with your order number and reason for return. We'll send a prepaid USPS or UPS label as a PDF.
Print the label at home, or show it on your phone at any UPS Store or USPS counter and they'll print and attach it for you.
Do You Provide Return Instructions?
Yes. Once your return is approved, we'll email your prepaid return label and step-by-step instructions.
Can I Return Part Of An Order?
Yes — partial returns are accepted. Just let us know which items you want to return when you contact us.
Can I Return A Gift?
Yes. Gift recipients can return items using the same prepaid label process — you don't need to be the original purchaser.
Refunds
How Long Do Refunds Take?
Refunds are processed within 8 days of your return arriving back to us.
What If My Item Is Out Of Stock?
If a stock issue delays your order, we'll offer you the choice of a full refund or waiting plus extra free items as a goodwill gesture. Either way you're never out of pocket.
What If Items Are Missing From My Order?
Contact us right away with your order number. We typically reship the missing items immediately while we investigate with our warehouse.
Arrival Guarantee
What Is The Arrival Guarantee?
We guarantee your order will arrive safely. If tracking stalls or a package is confirmed lost, contact us and we will help make it right.
Tracking Shows "Delivered" But I Never Received It. What Now?
Contact us right away at support@rodarmour.com. If the carrier confirms delivery with photo evidence, GPS confirmation or a driver statement but the package cannot be found, we will help you file a police report, as the package may have been stolen.
What If I Entered The Wrong Address At Checkout?
If a package is delivered to an incorrect or incomplete address that you provided at checkout, we can't cover replacement or redelivery costs. A reshipment will require a new shipping fee. Please double-check your shipping details before placing your order.
What If My Product Arrives Damaged?
Contact us with your order number and a photo of the damage. We'll arrange a free replacement right away.
What Support Is Available If Something Is Wrong?
If an item arrives damaged, faulty, or not as described, contact us with your order number and photos. We'll review it and offer the correct remedy for your situation.
What Does Product Support Cover?
Product support covers delivery issues, damaged items, faults, fit questions, and return guidance. We'll confirm the correct next step after reviewing your order.
How Long Will Rod Armour Products Last?
Our products are built to last for years, not just a few trips. We still use prototypes made over 10 years ago, and thousands of customers from our very first year of business are still using their original Rod Armour sleeves today. Every product is tested in tough conditions before it earns a place in our lineup.
Payments
What Payment Methods Do You Accept?
All major cards, PayPal and Shop Pay. Every payment option open to you shows at checkout.
Tax & Pricing
Is Sales Tax Included?
Prices are shown before sales tax. Where it applies, sales tax is calculated at checkout based on your delivery address. Shipping rates and any available discounts are also shown at checkout.
Wholesale & Sponsorship
Do You Sell Wholesale Or To Resellers?
No. Rod Armour is direct-to-customer only. We don't offer wholesale, dealer pricing, or retailer arrangements in any market — including to rod builders. Selling direct lets us keep strict quality control, fair pricing, and make sure every order is backed by our Arrival Guarantee.
Do You Offer Volume Discounts?
Buy 4 or more Rod Sleeves and save 15%, 6 or more and save 20%, 8 or more and save 25%. Mix any lengths. Limited time only · While stock lasts.
Do You Sponsor Anglers Or Influencers?
We're selective. We work with serious tournament teams and content creators who are passionate about fishing, active in their community, and who use our products. We typically can't support charity or community-event sponsorships at this stage.
To be considered, email us at support@rodarmour.com with your social media links and a short note about your fishing background.
Contact
How Do I Get In Touch?
Email: support@rodarmour.com — fastest way to reach the team.
Our support team typically replies within 1 business day.
Product FAQs
Questions about a product, such as sizing, fit and materials, are answered on its own page: